Reference

How btv99 Handles Your Personal Information

This privacy policy explains what data we collect when you use your btv99 account, how we use it, and what rights you have over it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access your dataClear data retention rulesDirect contact for privacy requests

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your account information, you can contact our support team through any of the channels below. We aim to respond to all privacy-related requests within a reasonable time. Your eligibility to make certain requests may depend on local law and the region from which you access our platform.

Data We Collect and Why We Hold It

btv99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a btv99 account, we collect the details you submit during registration — your name, contact information and account credentials. Every time you make a deposit or withdrawal using bKash, Nagad or Rocket, a record of that transaction is held against your account wallet.

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We do not store your full mobile banking PIN or wallet password; only the transaction reference and amount are retained for account verification and dispute resolution. We also collect device and session data — the browser type, IP address and login timestamps — to detect unusual
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access and keep your account secure. Cookies on our site track your session state and your browsing path through the lobby, so the games you open load faster on your next visit. We do not sell your personal data to third parties. Where we share data
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with payment processors like bKash, Nagad or Rocket, it is only what is needed to complete your transaction. Availability of our platform and the scope of data processing depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures at the account level and at the payment layer. Your login is protected by a one-time password sent to your registered mobile number each session. Payment data tied to bKash, Nagad or Rocket transactions is held in encrypted records that our support staff cannot alter or export without an audited reason. Data we collect is kept only as long as your account is active or as long as required for financial record-keeping under applicable rules.

Session Security

Every login triggers an OTP to your registered mobile number. No session opens without that verification step, keeping unauthorised access out of your account.

Payment Data Handling

bKash, Nagad and Rocket transaction references are encrypted at rest. We store only what is needed to verify and dispute-resolve your wallet activity.

Cookie Controls

We use session cookies to keep your lobby state and preference settings. You can clear cookies through your browser at any time — this will reset your session.

Data Retention Period

Active account data is held while your account is open. After closure, personal details are deleted within the period our operational rules require for eligible regions.

Frequently Asked Privacy Questions

These are the questions we hear most often about how your data is handled at btv99. If your question is not covered here, reach us through live chat or the Help Centre inside your account.

We collect your name, mobile number, and the account credentials you create. If you deposit via bKash, Nagad or Rocket, the transaction reference and amount are also recorded against your account wallet.

We share only what is needed with your chosen payment processor — bKash, Nagad or Rocket — to complete your transaction. We do not sell or trade your data with any outside party for marketing purposes.

Log into your account and submit a data access request through the Help section, or contact us by email. We will confirm your identity and provide a summary of your account data. Eligibility depends on local law.

Yes. Submit a deletion request via live chat or email. Transaction records tied to bKash, Nagad or Rocket payments may be kept for the period required by applicable financial rules before full deletion.

We use session cookies to maintain your lobby state and login session. You can clear or block cookies in your browser settings at any time, though doing so will end your active session and reset saved preferences.

Reach our support team through live chat or email with your account name and a description of the concern. We review all privacy complaints and respond within a reasonable period for eligible regions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash User Guide Appbtv99 App

How btv99 Handles Your Personal Information

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Session Security

Payment Data Handling

Cookie Controls

Data Retention Period

Frequently Asked Privacy Questions

01 What personal data does btv99 collect when I register?

02 Does btv99 share my payment details with anyone?

03 How can I see what data btv99 holds about me?

04 Can I ask btv99 to delete my account and data?

05 What cookies does btv99 use and can I turn them off?

06 Who do I contact if I think my data has been mishandled?

Privacy Policy

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